Privacy Policy
Last updated: July 2026
INTRO
Fluxport ("we," "our," or "us") is committed to protecting the privacy of everyone who uses our website, platform, and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it.
By using Fluxport's website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
1. Who we are
Fluxport is a global logistics company headquartered at Rua do Comércio 45, 1100-150 Lisbon, Portugal. We are the data controller responsible for your personal data collected through this website and our platform.
2. What data we collect
Information you provide directly
Full name and job title
Company name and business address
Work email address and phone number
Shipment details including origin, destination, cargo type, and timeline
Payment and billing information
Communications you send us via forms, email, or live chat
Information collected automatically
IP address and approximate location
Browser type and version
Device type and operating system
Pages visited and time spent on each
Referring URLs and search terms
Cookie identifiers and session data
Information from third parties
Business contact details from verified commercial data providers
Integration data from connected ERP, WMS, or TMS platforms where authorised by you
3. How we use your data
We use the information we collect to:
Provide, manage, and improve our logistics services
Process quotes, bookings, and shipment documentation
Communicate with you about active shipments and account activity
Send service updates, invoices, and operational notifications
Respond to enquiries and support requests
Personalise your experience on the Fluxport platform
Conduct internal analytics to improve platform performance
Meet our legal and regulatory obligations
Prevent fraud and ensure the security of our systems
Send marketing communications where you have given consent
We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
4. Legal basis for processing
We process your personal data on the following legal grounds:
Contract performance, where processing is necessary to deliver the services you have requested or to fulfil a contract with you.
Legitimate interests, where we have a genuine business reason to process your data and that reason is not overridden by your rights and interests.
Legal obligation, where we are required by law to process your data, including customs, tax, and trade compliance requirements.
Consent, where you have explicitly agreed to a specific use of your data, such as receiving marketing communications. You may withdraw consent at any time.
5. Who we share your data with
Fluxport shares personal data only where necessary and with appropriate safeguards in place. Recipients include:
Carrier and logistics partners, to fulfil shipment bookings and coordinate delivery across our network. Carriers receive only the data required to execute the shipment.
Technology and platform providers, including cloud hosting, analytics, customer support, and payment processing providers who process data on our behalf under data processing agreements.
Customs and regulatory authorities, as required by law for cross-border shipments, including customs declarations and import/export compliance filings.
Professional advisers, including legal, accounting, and insurance providers, under confidentiality obligations.
Business transfers, in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify affected users in advance.
We do not sell your personal data to third parties.
6. International data transfers
Fluxport operates globally. Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.
Where we transfer data outside the European Economic Area, we rely on appropriate safeguards including Standard Contractual Clauses approved by the European Commission.
7. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Active client account data: retained for the duration of the client relationship plus 7 years
Shipment records: retained for 7 years for legal and compliance purposes
Marketing contact data: retained until consent is withdrawn or for 3 years from last engagement
Website analytics data: retained for 26 months
When data is no longer required, it is securely deleted or anonymised.
8. Your rights
Depending on your location, you may have the following rights in relation to your personal data:
Right of access, to request a copy of the personal data we hold about you.
Right to rectification, to request correction of inaccurate or incomplete data.
Right to erasure, to request deletion of your data where there is no longer a lawful basis for processing.
Right to restrict processing, to request that we limit how we use your data in certain circumstances.
Right to data portability, to receive your data in a structured, machine-readable format.
Right to object, to object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent, where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.
9. Cookies
luxport uses cookies and similar tracking technologies to operate and improve our website and platform. For full details of the cookies we use and how to manage your preferences, see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption in transit and at rest, access controls, and regular security assessments.
No method of transmission over the internet is completely secure.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, where changes are material, notify you by email or via the platform. We encourage you to review this policy periodically.
12. Contact us
For any questions about this Privacy Policy or how we handle your personal data:
Fluxport Data Privacy Team
privacy@fluxport.io
Rua do Comércio 45, 1100-150 Lisbon, Portugal